ONIA Access |

Our real-time and fully customizable e-concierge platform is designed around the lifecycle of your service offerings.

You start with what we call a ‘Base Platform’. This base platform includes all of the modules that will help you communicate in real-time and on a one-on-one basis with your customers.

Modules in the base platform are continuously updated with new functionality, tested and pushed to your customers seamlessly so you will never have to worry about upgrades, bugs or other technical issues.

1. Pre-Arrival/Checkin

The process begins before the customer even steps onto your premise and continues indefinitely.

Your customers will be able to communicate their preferences well in advance of their arrival through one of our modules named 'Guest Preferences'.

By taking advantage of this 'base platform' module, you are able to ask your future cutomers specific questions pertaining to their expectations and preferences for when they arrive at your premise.

2. During Stay/Service

Once your customers arrive at your premise, they have the ability to directly locate and acquire event tickets, directions, restaurant reservation, digital media, shop for products and much more while continuing to provide you with vital information that will help you better serve him/her at every step of their stay.

Your customers will have the ability to change and alter their preferences as they use your services, allowing you to empower and build an initimate level of trust with your customers.

3. Post Service/Checkout

Once your customers leave, our e-concierge platform continues to help you engage them in ways which will ensure they always return.

Either through the administration of powerful surveys or through regular contact, you will be able to continue building your relationships and expanding your base of following all through our e-concierge platform.